What is gNoms and how does it work?
gNoms is an online food ordering platform that lets you place orders from anywhere, and at any time for a scheduled pick up. gNoms allows you to view the menu, pre-order food, select a pick up time and pay within the platform for fresh, made-to-order meals.
Once your order has been placed, you will receive an email confirmation and a receipt of order. When your meal is ready, you will be notified via email and/or SMS text. When you arrive to pick up your meal, your order number will be visibly attached to your meal container. Simply walk into the dining space, grab your meal from the designated pick-up area, and go!
How do I access gNoms?
gNoms can be accessed from the comfort of your desk, using your laptop or mobile device. All you need is the cafe-specific link which you can find on the Bon Appetit website. From there, you can then create an account and start ordering. You do not have to be on the Genentech network to access the gNoms website.
Is there a recommended browser to use while ordering through gNoms?
Yes, the ideal browser to use is Google Chrome. Other browsers should work as well, but we recommend using Google Chrome and avoiding Internet Explorer.
Do I have to prepay using gNoms?
No, participation in gNoms is entirely optional, but encouraged. There will be two options available for paying – gNoms (online or mobile) and the kiosks in the cafe.
What menu options will be available?
Visit the cafe menus on the Bon Appetit Website. There are a variety of menu options available.
Can I bring my meals from home?
Yes, ordering food on campus is not mandatory; you may bring your meals from home. Pantry refrigerators and microwaves are available for food storage and heating.
Can I view the entire menu in one glance?
The gNoms platform allows you to view the menu by navigating through the different category options. To see the full menu in one glance, visit the cafe menus on the Bon Appetit Website.
Can I view my order history?
Yes, you can view your order history for the last three orders in gNoms. If you’d like to reorder an item from this list, it will automatically appear after you select the date & time of the day you would like to pick up your order. Items beyond the last three orders will not be visible in your order history.
Is it possible to add a comment or customize items in my cart?
Yes, items with possible customization will provide an option to select which add-ons you would like to include and what items you would like left out. There is also a “special instructions” box available to comment in after reviewing your cart and before submitting your order.
Is it possible to use my UnixID and password to sign on to gNoms?
No, in order to allow visitors and external partners to use gNoms, use of a UnixID for single sign-on is not an option.
Can I edit my shopping cart if there is a mistake at checkout?
Yes, in the “order review” screen you can change the quantity option for each item. You can adjust the quality to remove or add items from your cart. If you’d like to change the customization of a specific item or add an item on the side, you will have to go back through the menu.
If I decide to cancel my order and start it over again, how come it takes me all the way back to selecting a time and doesn’t just go back to the main category page?
The reason for this is because the time slot that you originally picked may no longer be available. This is why when you start your order over again, it may ask you to reselect a time slot.
How far in advance to my pickup time do I need to place my order?
We recommend placing your order at least 30 minutes to an hour prior to your pick up time, but you can order anytime within the same day.
How do I know when my food is ready for pick-up?
If you enter your phone number while setting up your account, you will automatically receive a text notification once the order is complete. In addition, you will receive an email notification with a receipt when the order is placed and when the order is complete.
Where can I find my order number?
Your order number can be found in the confirmation email you receive and is also sent to you via SMS notification when your food is ready.
Is it possible to see images of the menu items?
Unfortunately, at this time we are unable to provide images of specific menu items on the gNoms ordering platform. However, this is a future enhancement we are looking into.
Where can I find the full nutrition and calorie information for each menu item?
On the gNoms platform you will be able to view a limited amount of information regarding calories and nutritional facts for each menu item. If you wish to see more details, please refer to the Bon Appetit Website.
How do I change the quantity option for custom build orders?
You will be able to change the quantity of your custom build orders during the checkout process.
Do I have to be a Genentech employee to order?
No, you do not have to be a Genentech employee to use gNoms. If you are an external partner or visiting the campus, you are welcome to create an account and access the ordering platform.
What are my purchase options?
Credit cards (MasterCard, Visa, Discovery, American Express) are acceptable.
Can I save my credit card payment method for future purchases?
Yes, after selecting a payment type and filling out the requested information, click the “Save Payment” box BEFORE pressing submit. This will save the credit card information for future purchases. Click here for more details.
Who do I contact for issues with the gNoms Platform?
For issues or questions about the ordering system, please contact the Bon Appetit team by reaching out to Lani Flores lani.flores@cafebonappetit.com.
If you require additional assistance, please email gNoms_deployment_team-d@gene.com
Where can I learn more about Cafeteria, Grab & Go, Pantries and Coffee services?
For the most up to date information, please refer to the COVID-19 Food Services webpage.
Why am I being asked to enter a passcode each time I log in? (Multi-factor Authentication)?
We use a two factor authentication as extra security. To bypass having to enter a passcode each time you login, select the “Remember Me” box at the bottom of the Authentication screen.
How do I resolve an issue with my account profile?
For issues around your account (phone number, email address, MFA setting), please email Lani Flores – (lani.flores@cafebonappetit.com).